Complaints & Investigations

Complaint & Investigations

Small misunderstandings between physicians and patients can lead to bigger problems if they are not addressed quickly. If you have concerns that involve communication, medical records or questions about a physician’s care, the College suggests that you first discuss issues with the physician as they arise. If this does not resolve the matter or you feel you cannot discuss this concern with the physician, please contact the college.

By contacting College staff, you are not automatically filing a complaint against a physician. 

When to File

There is no time limit to file a complaint, but it is recommended that complaints be submitted as soon as possible. The earlier a complaint is received, the sooner any possible risks to the public can be addressed. If a complaint is received long after an event, it may be more difficult to obtain medical records and other information necessary to investigate the complaint. 

The College makes every effort to resolve complaints as quickly as possible. While the length of the process can vary, most complaints are resolved within six months.

Filing a Complaint » 

Who Can File?

Complaints about physicians can come from anyone, including:

  • Patients
  • Patients’ families
  • Other physicians
  • A third party

A third party may file a complaint regarding the care provided to someone else, if the patient does not give consent. The investigation proceeds the same way but the response from the physician and any documentation collected are only shared with the physician and the College. The third party receives a final report.

A person who files a written complaint with the College is known as a “complainant.”

After a Complaint is Filed

All information received during the course of an investigation by the College is copied to the physician named in the complaint.

The College recommends that you avoid contact with your physician during the course of the investigation. You are also discouraged from speaking out publicly about the complaint until the investigation has concluded. In rare circumstances, it may be necessary for the patient-physician relationship to continue. You are encouraged to contact the College before doing so.

There is no cost to file a complaint.

Filing a complaint »